Engineering services company Solar Support has unveiled a tiered customer service solution for manufacturers of inverters and power electronics in the United States. With 22 years of on-site experience, Solar Support’s reliability experts now offer turnkey on-site and back-office support that reduces OEM customer service costs and increases operational bandwidth. In addition, solar support teams work with customers to design and implement their own end-to-end service infrastructures to ensure the highest levels of quality and customer satisfaction.
“Our Flex Labor solution helps manufacturers deliver faster, higher quality customer service at a lower cost,” said Auston Taber, CEO of Solar Support. “Since our after-sales service is designed for flexibility, we can ship if necessary. This leads to fewer truck rolls, lower operating costs and satisfied customers. “
As an independent third-party provider, Solar Support brings in-depth equipment knowledge and field troubleshooting experience from leading brands. The company’s new offer includes hotlines for technical service, flexible field service technicians and spare parts on demand to ensure prompt and cost-effective repairs.
“We are thrilled with the relentless service the Solar Support team provides,” said Jing Tian, Country Manager at Ginlong Solis USA. “Your deep product knowledge and your highly professional technicians have definitely earned our trust. When we treat our customers with the utmost care and reduce our service costs, the ultimate win-win situation arises. “
Solar Support assists manufacturers in designing and building automated, standardized customer service systems, including setting up telephone lines. Development and integration of ticket systems; Reporting; and training of customer service personnel. These optimized infrastructures offer a faster and higher quality service (up to 30 local calls per day) with scalable staff and lower costs.
Manufacturers also benefit from the documentation of standard operating procedures, which keep valuable product knowledge in-house, and from access to secure online databases to protect proprietary technologies.
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