Fronius has reinvented its startup, monitoring and customer service with its latest generation of inverters. The key to this reinvention are three useful apps for installers, service technicians and end customers, which add a number of helpful new functions to the range of tried and tested online tools from Fronius. Maintenance support is available faster, more efficiently and more cheaply. The following is new.
Solar.start app. In just three steps, the installation program establishes a connection to the Internet, configures the device and, last but not least, integrates the inverter into the Solar.web online monitoring portal. This happens quickly and ensures a professional appearance for the customer. The app offers another service by referring to useful platforms such as Solar.web or Solar.SOS.
Solar.web app. In addition to the tried and tested Solar.web energy management and monitoring tool, Fronius now also offers the Solar.web app. The energy flows as well as the yield and consumption of the solar power plant of the plant owner are shown clearly and understandably so that they can follow. You can see your self-consumption and degree of self-sufficiency or find out how much money and CO2 you are saving. With the Solar.web app, PV system owners literally have 24 hours of sun in their hands.
Solar.SOS App. By the end of 2020, on-site troubleshooting will be considerably simplified with the comprehensive Solar.SOS online service tool and the Solar.SOS app. Service technicians simply enter the serial number and status code on their smartphone or laptop and the repair instructions are displayed immediately. Technical videos, installation instructions and operating instructions are also available for all Fronius devices. Should it be necessary to repair or replace individual components, this can be set up directly via the Solar.SOS app – without queues or telephone charges. Great service can also be easily done to save time, and multiple accounts and systems can be managed from the same account.
The technical support team is of course still at your side with advice and action. Firstly via the support hotline during normal business hours and secondly via the new messaging function in the app, which is available around the clock.
The new Fronius apps are available in the Google Play Store and the Apple Store.